to answersKNOWLEDGE THAT WORKS
Make team knowledge useful
A useful knowledge base starts with the moments people need answers, and the work those answers need to support.
Read the articleIdeas about AI.
Grounded in work.
Notes on knowledge, workflows, and human judgment. Practical perspectives to take back to the work in front of you.
to answersKNOWLEDGE THAT WORKS
the edgesAGENCY NEEDS CLARITY
Better agents begin with clear boundaries
As AI moves from answering questions to taking action, goals, permissions, and stopping points need to become explicit.
Read the articleA QUESTION WORTH KEEPINGHow does a capability
How does a capability
become a habit?
For a technology to become part of a team, people need to understand it, check its work, and know when to take over.
We explore that transition through everyday questions: how knowledge is organized, how workflows are designed, and where human judgment belongs.
Explore our principles